Analytics Dashboard

Real-time insights from your retail operations

Updated: 5:53:16 PM

Sales Performance

6.1K transactions

Total Revenue

£429.2K

All stores combined

+12.4% vs last period

Units Sold

227.0K

Total units

+8.7% growth

Avg Basket Size

£8.88

Per transaction

+2.3% increase

Promo Sales

20.4%

Of total revenue

£87.6K

Revenue by Category

Top performing categories

£0.00£25.0K£50.0K£75.0K£100.0KDairyBeveragesProduceSnacksBakeryHouseholdFrozen

Weekly Sales Trend

Revenue over time

W1W2W3W4W5£0.00£25.0K£50.0K£75.0K£100.0K

Store Performance Comparison

Revenue by store location

Store 002Store 004Store 001Store 003Store 005£0.00£25.0K£50.0K£75.0K£100.0K

Operations & Inventory

150 SKUs tracked

Total Stock

56.4K

Units on hand

Fulfilment Rate

88.7%

Average across SKUs

Target: 95%

Stockout Risk

7

Items at risk

Manageable

Low Stock Items

15

Below reorder point

Stock Distribution by Category

Current inventory levels

  • Bakery
  • Beverages
  • Confectionery
  • Dairy
  • Deli
  • Frozen
  • Household
  • Meat
  • Produce
  • Snacks

Fulfilment Rate by Category

Performance comparison

0%25%50%75%100%BakerySnacksConfectioneryDeliMeat

Stockout Risk Items

Immediate attention required

  • Current Stock
  • Reorder Point
Broccoli 500gToilet Roll 9pkRed Peppers 3pkRice Cakes 130gCourgette Each015304560

Marketing Performance

50 campaigns

Total Spend

£1.0M

of £1.3M budget

75% utilization

Revenue Attributed

£2.2M

From campaigns

131% avg ROI

Conversions

35.5K

Total conversions

CTR: 4.38%

Impressions

12.5M

Total reach

549.7K clicks

Channel Performance

Spend vs Revenue by channel

  • ROI %
  • Revenue
  • Spend
DisplayIn-storePaid SocialEmailLoyalty App£0.00£150.0K£300.0K£450.0K£600.0K0%40%80%120%160%

Conversions by Promo Type

Most effective promotion strategies

  • BOGOF
  • Bundle
  • Cashback
  • Discount
  • Flash Sale
  • Free Gift
  • Loyalty Points
  • Seasonal

Customers & Support

Customer health and support performance

Active Customers

118.3K

14.1K churned

10.6% churn

Avg CLV

£459.43

Customer lifetime value

NPS Score

38.5

Net Promoter Score

Good

CSAT Score

3.6

120 total tickets

90 resolved

Avg Resolution Time

40.1h

Hours to resolve

Resolution Rate

75%

Tickets resolved

Escalations

15

Escalated tickets

12.5% of total

Open Tickets

30

Pending resolution

Customer Segments

Active vs churned by segment

  • Active
  • Churned
FamiliesYoung ProfessionalsRetireesStudentsCommuters07000140002100028000

Loyalty Tier Distribution

Active customers by tier

  • Bronze
  • Gold
  • Platinum
  • Silver

Support Tickets by Category

Issue distribution

08162432DeliveryReturnsStockAvailabilityProductQualityBilling

Ticket Priority Distribution

By priority level

MMW Agent

Your Retail Intelligence Assistant

Sal
Ope
Mar
Cus
Sup

Hi! I'm your MMW Agent

Ask me anything about your retail data

Suggested Questions

Made with Emergent